Welcome to optrixs.com. By accessing or using our website, purchasing our products, or interacting with any of our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these Terms, you must not use this website or purchase our products.
This website is operated by Optrixs Smart Cameras (“we,” “us,” “our,” or “Optrixs”). Throughout the site, the terms “customer,” “you,” and “your” refer to the user, visitor, or purchaser.
1. Use of the Website
By using our website, you confirm that you are at least 18 years of age, or accessing under the supervision of a parent or legal guardian. You agree not to use the website for any unlawful or unauthorized purpose. Any violation of these Terms may result in termination of access to our site or services.
2. Product Information
We make every effort to display product descriptions, pricing, and details as accurately as possible. However, errors may occur, and we reserve the right to correct any inaccuracies at any time without prior notice.
All Optrixs products must be used according to the specific instructions, manuals, and warnings provided. We are not responsible for issues resulting from improper installation, misuse, modification, or unauthorized repairs.
3. Order Acceptance and Billing
We reserve the right to refuse any order placed with us. In certain cases, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed using the same billing or shipping address, phone number, or payment method.
If we make a change to or cancel an order, we may attempt to notify you using the email or phone number provided at checkout.
You agree to provide current, complete, and accurate purchase and account information for all orders made on our website.
4. Pricing and Payments
All prices are listed in U.S. dollars unless stated otherwise. Prices may change without notice.
Optrixs is not responsible for currency conversion fees, international bank charges, or additional fees issued by your financial institution.
By placing an order, you authorize us to charge the payment method you provide for the total purchase amount, including taxes, shipping, and applicable fees.
5. Shipping & Delivery
Shipping times and delivery estimates are provided on the checkout page and may vary based on location, carrier delays, weather conditions, or high-volume periods.
Once a package is transferred to the carrier, responsibility for delivery lies with the carrier. Lost or delayed packages caused by the carrier must be handled directly with USPS or the corresponding shipping provider unless insured shipping was purchased.
More details can be found in our Shipping Policy.
6. Returns, Refunds & Replacements
By placing an order on optrixs.com, you agree to our Return and Refund Policy. All customers are responsible for reading this policy before purchasing.
Unauthorized returns, returns outside the allowed timeframe, or returns of used or damaged products will not be eligible for refunds.
If a replacement is issued under warranty or defect claim, the defective unit must be returned before a new unit is shipped, unless stated otherwise by support.
7. Use of Products
Optrixs Smart Cameras are intended for legal and ethical monitoring purposes only. Buyers are responsible for complying with local, state, and federal laws regarding recording, video surveillance, and privacy.
We are not responsible for legal issues arising from improper or unauthorized use of our products.
8. Intellectual Property
All content on optrixs.com—including text, graphics, logos, product designs, icons, videos, and images—is the property of Optrixs Smart Cameras and protected by intellectual property laws.
You may not copy, reproduce, sell, or use any content from this website without written permission.
9. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and restricting access to your device or account. We are not liable for unauthorized account use caused by negligence or sharing of login details.
10. Third-Party Services
Our website may contain links to third-party websites or services that are not affiliated with us. We are not responsible for the content, policies, or actions of third-party sites. It is your responsibility to review their terms before using them.
11. Limitation of Liability
To the fullest extent permitted by law, Optrixs Smart Cameras is not liable for any damages, losses, personal injury, data loss, or property damage caused by:
– improper installation
– unauthorized repairs or modifications
– negligence or misuse
– water exposure outside intended use
– improper power sources or third-party accessories
We are not liable for consequential, incidental, or indirect damages resulting from the use of our products or website.
12. Warranty
Warranty coverage is limited to the terms stated in our Warranty Policy. Physical damage, water damage from misuse, cosmetic wear, or stolen items are not covered unless otherwise stated.
Warranty replacements are limited to one unit per warranty purchased.
13. Privacy
Use of our website is also governed by our Privacy Policy. By using optrixs.com, you agree to the collection and use of personal information as described in that policy.
14. Changes to Terms
Optrixs reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of the website constitutes acceptance of any changes.
15. Governing Law
These Terms are governed by and interpreted under the laws of the State of Florida, United States. Any disputes must be handled through a Florida-based resolution process or legal jurisdiction.
16. Contact Information
For questions about Terms & Conditions or policy clarification:
Email: help@optrixs.com
Site: optrixs.com
Support Hours: Monday – Saturday, 8:00 AM – 6:00 PM (EST)